Privacy Policy - Online Veterinary Practice

1. Introduction

At Online Veterinary Practice, accessible at onlineveterinarypractice.com, we are firmly committed to upholding your privacy and safeguarding your personal data. As a responsible data controller, we recognize the importance of transparency, user choice, and data protection, and we are dedicated to processing your information fairly, lawfully, and securely. This Privacy Policy outlines how we collect, use, disclose, and retain your data in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Scope of This Policy & Data Controller Responsibility

This Privacy Policy applies to all personal data collected by Online Veterinary Practice through the website onlineveterinarypractice.com and through services offered on or in connection with the site. The data controller responsible for your personal data is Online Veterinary Practice. Questions related to this policy or data processing activities may be directed to [email protected].

3. Categories of Data We Process

We collect and process a variety of information to deliver and improve our services. The categories of personal data we collect may include:

a. Usage Data
Includes your browser type and version, IP address, geographic location, referring/exit pages, time spent on site, and other diagnostic data linked to your interaction with onlineveterinarypractice.com.

b. Account Data
Includes identity-related information such as full name, mailing or billing address, email address, and telephone number provided when registering, creating an account, or modifying account details.

c. Profile Data
Includes information about your interests, service preferences, purchase history, and behavioral trends gathered during your interactions with our digital platform.

d. Communication Data
Includes your correspondence with us such as customer service inquiries, email exchanges, support requests, chat messages, and any other submitted communications.

e. Technical Data
Includes information about your device, operating system, browser settings, and other system-level metadata essential to providing optimized service delivery.

f. Transaction Data
Includes payment details (processed through third-party, PCI-compliant processors), delivery addresses, order history, and invoice data necessary for completing purchases.

g. Preference Data
Includes your submitted consents for receiving marketing communications, preferred communication channels, preferred services, and indication of product or service interests.

4. Legal Bases for Processing Personal Data

We process personal data under several legally recognized bases:

– Consent: Where you have provided clear consent for a specific purpose (e.g., subscribing to newsletters).
– Contractual Necessity: Where processing is necessary to fulfill our contractual obligations (e.g., account management, service delivery).
– Legal Obligation: When processing is required under applicable laws (e.g., tax obligations).
– Legitimate Interests: Where we process data in pursuit of legitimate business interests such as improving service functionality, protecting against fraud, or enhancing user experience—balanced against your data rights.

5. Your Rights Under Applicable Data Laws

Subject to local laws, you have the following rights in relation to your personal data:

– Right of Access: You may request confirmation and a copy of your personal data we hold.
– Right to Rectification: You may request that we correct inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your data, where applicable.
– Right to Restriction: You may request limits on how your data is processed under certain circumstances.
– Right to Data Portability: You have the right to request a structured, commonly used electronic copy of certain data you provided.
– Right to Object: You may object to processing under legitimate interests or direct marketing purposes.

To exercise any of these rights, contact us at [email protected].

6. Data Security Measures

We employ robust organizational and technical measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

– Industry-standard encryption protocols (SSL/TLS) for transmission and storage
– Role-based access controls and authentication procedures
– Routine data backups and disaster recovery mechanisms
– Employee training on data protection responsibilities and incident response

7. International Data Transfers

Where your personal data is transferred outside the European Economic Area (EEA), including transfers to the United States or other jurisdictions, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission and other legally recognized mechanisms to ensure adequate protection of your information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, contractual, accounting, or reporting requirements. Specific retention periods include but are not limited to:

– Account and Transaction Data: retained up to seven (7) years following termination, for compliance and audit purposes.
– Communication Records: retained for two (2) years after closure of customer inquiry.
– Marketing & Preference Data: retained until consent is withdrawn.
– Technical Data: anonymized or discarded within six (6) months, unless required for security analysis or contractual needs.

9. Cookie Policy

We utilize cookies and similar tracking technologies to enhance user experience on onlineveterinarypractice.com. Categories of cookies include:

a. Essential Cookies – Necessary for the website to function and cannot be switched off in our systems.

b. Functional Cookies – Allow for improved personalization and remembering user preferences.

c. Analytics Cookies – Help us understand how users interact with the website to improve performance.

d. Performance Cookies – Measure the performance and functionality of our services.

10. Cookie Management & Regulatory Compliance

You are provided with granular controls over cookie settings upon your first visit to our website. You may accept or reject cookie categories and revisit your consent preferences at any time. Additionally, you can manage cookie preferences through your browser settings. Our cookie practices are designed to comply with both the GDPR and CCPA requirements, ensuring lawful consent and transparent disclosures.

11. Protection of Children’s Privacy

We do not knowingly collect data from individuals under the age of thirteen (13). If we become aware that a child under this age has provided us with personal data, we will take steps to delete such data from our systems. Parents or legal guardians with concerns should contact us immediately at [email protected].

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or our business operations. Any material updates will be communicated via the website or notified directly to users when appropriate. Continued use of onlineveterinarypractice.com following changes constitutes acceptance of the revised policy.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]

Your privacy is our priority. We remain fully committed to maintaining compliance with applicable data protection regulations and ensuring your data is handled with care and transparency. Please feel free to reach out to us with any privacy-related inquiries.